Yesterday my wife woke me up at 4:00AM. The house is flooded, she said. I ran to the kitchen and saw the water was coming out from the bottom of the sink. It turned out that there was a crack at the bottom of the undersink filter and water just kept bursting out from there. By the time I turned off the valve, there was half an inch of water in the kitchen, and the hallway, and the carpet in my office and my son’s room next to the hallway were soaking wet.
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My wife and I managed to removed more than 10 buckets of water from our kitchen floor but we could not do anything with all the carpet floors. Then I called my insurance claim office around 7AM. The cleaner, the contractor and the carpet company then showed up few hours later to check the situation, got the room measured, taking pictures, and started the cleaning process.
This morning, there are 10 blowers and 3 dehumidifiers working in full speed. They have removed the carpets from the hallway, my son’s bedroom and my office. I still need to talk to the insurance to remove all the carpets since the color would hardly match.
I couldn’t imagine what if it happens while my wife and I are both at work for example. In any case, it disturbs your life, robs your time and I could not go to work since I have to wait for the cleaning crews doing their job these two days. Someone has to pay for all these losses.
If you have an undersink filter, and it has been a while since you or whoever installed it, please make sure you check if it’s the same model as mine. According to my insurance claim office, there has been another claim with the same type of filter that he had handled. Before I mentioned the model of mine, he has already knew the color and the model. It’s an OMNIFILTER – Undersink Water Filter model SFM2 like the one shown above. I don’t know if it also happens if other area but the reason I wrote this because I hope you would never go through what I’m going through right now.
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Ouch :/ Where was Krypto? On the sofa?
He slept at Ig’s room and didn’t alert us.
Have the same filter & it ALSO blew out the bottom & flooded a couple of rooms. And when you call OMni, your on hold for ever.
Instead of filling with Insurance I plan to have Omni to PAY for the damage buy court action. The SFM2 is a poorly designed product.
Sorry to hear your sad story. My insurance tried but recently I was informed that the manufacturer declined their claim. Good luck for your fight in the Court. Please update us with the result later. I think we need to keep this story alive to let other people know what could happen to them if their undersink filter is the same model as this one.
Dr. Tanone:
Just out of curiosity, were you ever able to get that “old water” smell out of your carpets & base boards?? (A sink leak in the unit upstairs forced me out of my apartment the night before last.) The manager brought in a pair of industrial blowers and I just ordered a dehumidifier from compactappliance.com on rush delivery. Is there any hope?
@Alex Lau: It took few days with so many blowers to dry mine up. Fortunately my insurance company replaced all the carpets as well as the wood floor. Sorry, I don’t have a definite answer for you. Good luck.
Thanks for the reply! I’ll cross my fingers that the “ambient smells” in my place will continue to fade.
Oh snap……had the same thing happen to me last week, the EXACT same thing…..same OmniFilter, same model, same crack right at the base! Wish I would have read this thread two weeks ago!
Sorry to hear that. I just wish all the Omni filter users have a chance to read this post before they go through what we have gone thru.
BTW, I just found out recently that there is a valve down there that could stop the water flow beside the main valve outside. Should I have known it at that time, I would have 15 minutes less of leaking water. A lesson I learnt it the hard way.